Delivery Policy

Nortrivexq is dedicated to providing customers with a convenient and reliable shopping experience. This Delivery Policy explains the available shipping services, order handling procedures, and delivery expectations for purchases made through our online store.

Shipping Area

We currently provide delivery services only within the United States.

Orders placed with shipping addresses outside the United States cannot be accepted or fulfilled at this time.

Shipping Cost Details

Shipping fees are calculated according to the order value before taxes and other applicable charges.

Orders below $116.57: Shipping fee $7.68
Orders of $116.57 or above: Free shipping

The final shipping amount will be clearly displayed during checkout before the customer completes payment.

Order Handling Time

After receiving payment confirmation, our fulfillment team begins preparing the order.

The estimated preparation period is 2–5 business days.

The preparation process may involve:

Reviewing order information
Confirming payment status
Preparing products
Performing quality checks
Securely packaging items for shipment

Orders submitted during weekends or holidays will be handled on the next available business day.

Delivery Timeline

After the package leaves our facility, the estimated delivery timeframe is 8–12 business days.

Delivery schedules are approximate and may be influenced by factors such as shipping volume, carrier capacity, weather conditions, or unexpected transportation delays.

Shipping Services

Nortrivexq works with reliable delivery providers to ensure orders are transported safely.

Possible carriers include:

UPS
FedEx
DHL

The selected carrier may vary depending on the destination and shipment requirements.

Order Tracking

Once your order has been shipped, a confirmation email will be sent with available tracking information.

Customers can use the tracking details provided to follow the movement of their package.

Package Inspection

Please check the condition of your package after delivery.

If any damage, missing items, or delivery issues are discovered, contact our customer service team promptly so we can assist with the next steps.

Customer Responsibilities

Customers are responsible for providing accurate shipping details when placing an order.

Nortrivexq is not responsible for delays or unsuccessful deliveries caused by incorrect or incomplete delivery information.

Delivery Exceptions

In rare cases, delivery may be delayed due to circumstances outside our reasonable control, including severe weather, transportation interruptions, carrier issues, or other unforeseen events.

We will make reasonable efforts to assist customers when such situations occur.