Order Cancellation Policy

This Order Cancellation Policy applies to all purchases made through Nortrivexq (hereinafter referred to as “we,” “us,” or “our”). The purpose of this policy is to explain the options available to customers who wish to cancel an order and to outline the associated refund process.

Cancellation Requests Before Shipment

To maintain efficient order fulfillment, we begin processing orders shortly after they are placed. Customers who need to cancel an order should submit their request as soon as possible.

An order may be canceled when:

  • The cancellation request is received within 24 hours of the order being placed;

  • The order has not been shipped;

  • The package has not been transferred to a shipping carrier.

If more than 24 hours have passed since the order was placed, or if the order has already been shipped, cancellation will no longer be available.

Customers whose orders have already been dispatched may contact us after delivery regarding return and refund options. 

Steps to Submit a Cancellation

If you would like to cancel an order, please contact our support team using the contact information provided below.

To help us process your request promptly, please include:

  • Order number;

  • Name associated with the order;

  • Email address used for the purchase;

  • Payment receipt, transaction confirmation, or other relevant payment details.

Providing accurate information allows us to locate and review your order more efficiently.

Request Evaluation

Upon receiving your cancellation request, we will review the current fulfillment status of the order.

If the order qualifies for cancellation, a confirmation notice will be sent to you and the refund process will begin. If cancellation is no longer possible, we will inform you of the available next steps.

Refund Policy for Approved Cancellations

For cancellation requests that are successfully approved:

Refund Method

The refund will be issued to the original payment method used when the order was placed.

Refund Timing

Most refunds are completed within 1–3 business days after approval. The exact timing may vary depending on the customer's bank, card issuer, or payment service provider.

If the refund is not received within the expected timeframe, customers are encouraged to contact us for additional support.

Order Processing Notice

Because order fulfillment may begin shortly after purchase, submitting a cancellation request does not automatically guarantee cancellation approval.

We recommend reviewing order details carefully before completing checkout and contacting us immediately if changes are required.

Contact Information

For assistance with order cancellations, refund inquiries, or general order support, please contact us through one of the following methods:

Address: 125 Wilson Rd, Laceys Spring AL 35754, United States

E-mail: support@nortrivexq.com

Telephone：+1 (256) 665-7659

Opening hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (CTZ)

Nortrivexq is committed to providing responsive customer service and a straightforward shopping experience. We appreciate the opportunity to assist with any order-related concerns.