Terms of Service
Nortrivexq (referred to as “we”, “us”, or “our service”)
1. General Information
These Terms of Service describe the rules and conditions for using the Nortrivexq online store. They apply to website access, product browsing, order placement, payment procedures, delivery arrangements, and customer assistance.
By visiting or using our website, users acknowledge that they have reviewed and accepted these Terms.
2. Website Use Guidelines
Users may access the website only for lawful purposes and must not interfere with website operation, security, or availability.
Any actions that may damage the platform, disrupt services, or affect other users’ experience may result in restricted access.
3. Customer Account Management
If an account is created, users are responsible for providing complete and accurate information.
Customers should keep their account details secure and are responsible for activities performed through their account.
4. Product Details and Availability
We make reasonable efforts to ensure that product descriptions, images, specifications, and prices displayed on the website are accurate.
However, information may occasionally require updates due to inventory changes, technical adjustments, or corrections. Any necessary changes may be made before final order confirmation.
5. Order Processing Rules
After submitting an order, customers will receive an order acknowledgment.
Orders are reviewed before final processing. We reserve the right to decline or cancel orders before shipment when issues arise, including system errors, availability concerns, or incomplete information.
6. Payment Conditions
Customers must complete payment through the available methods shown during checkout.
Payment information is handled through secure payment channels. We do not retain complete payment card details.
7. Shipping and Delivery Terms
After payment confirmation, orders will move into preparation and shipment procedures.
- Order preparation time: 2–5 business days
- Estimated delivery time: 8–12 business days
- Tracking updates: provided when available
Delivery estimates may change due to carrier schedules, transportation conditions, or other circumstances outside our reasonable control.
8. Order Cancellation Rules
Cancellation requests should be submitted as soon as possible after placing an order.
- Recommended cancellation period: within 24 hours after order submission
- Request handling time: approximately 24–48 hours
- Orders already prepared for shipment may not be eligible for cancellation
Cancellation approval depends on the current status of the order.
9. Returns and Exchanges
Customers may request a return or exchange according to the applicable return process.
- Return request period: within 40 days after receiving the order
- Review and confirmation time: usually 1–3 business days
- Products should be returned in suitable condition for evaluation
Once the request is accepted, customers will receive further instructions for completing the return process.
10. Refund Arrangements
Refunds are processed after the returned item has been reviewed and approved.
- Refund processing time: 1–3 business days
- Final posting time may vary depending on the payment provider or financial institution
Refunds are generally issued to the original payment method.
11. Personal Information Protection
We value customer privacy and handle personal information responsibly.
Information collected through the website is used for order management, customer communication, and service improvement. Appropriate safeguards are applied to protect personal data.
12. Ownership of Website Content
All materials available on the website, including written content, images, graphics, and design elements, belong to or are legally used by us.
Unauthorized copying, modification, or distribution is not permitted.
13. Service Limitations
We work to maintain reliable access to our website but cannot guarantee that the service will always operate without interruptions.
Temporary service disruptions may occur due to maintenance, technical issues, or external events.
14. Changes to Service Terms
We may revise these Terms of Service when necessary. Updated terms become effective after being published on the website.
Continued use of the website means the user accepts the updated conditions.
15. Applicable Law and Dispute Resolution
These Terms are governed by applicable laws of the United States.
If a disagreement occurs, both parties are encouraged to seek a reasonable solution through communication before taking further steps.
16. Contact Information
For questions, assistance, or service-related requests:
Address: 125 Wilson Rd, Laceys Spring AL 35754, United States
E-mail: support@nortrivexq.com
Telephone：+1 (256) 665-7659
Opening hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (CTZ)