Privacy Policy

At Nortrivexq, we respect your privacy and are committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website, purchase products, or communicate with our team.

We aim to provide a secure and transparent shopping experience while ensuring that personal information is handled responsibly.

1. Information We Collect

When you use our online store, we may collect information necessary to provide our products and services, including:

Information Provided by Customers

Full name
Email address
Phone number
Shipping and billing details
Order information
Customer service communications

Transaction Information

Purchased products
Order records
Payment-related details processed through secure payment providers
Delivery information

Technical Information

IP address
Browser and device information
Website usage data
Interaction with our pages and services

2. How We Use Personal Information

Nortrivexq may use collected information to:

Process and complete purchases
Arrange product shipment and delivery
Confirm orders and provide service updates
Respond to customer requests
Handle returns, exchanges, and refunds
Improve website performance and shopping experience
Protect our store from unauthorized activities

We only collect and use information that is reasonably necessary for providing our services.

3. Cookies and Online Technologies

Our website uses cookies and similar technologies to improve functionality and provide a better browsing experience.

Cookies may help us:

Remember items added to your cart
Store selected preferences
Improve website navigation
Understand how visitors use our website
Enhance website security and performance

You can adjust cookie preferences through your browser settings. Disabling cookies may affect certain website functions.

4. Information Sharing

To operate our store effectively, some information may be shared with trusted service providers, including:

Shipping and delivery companies
Payment service providers
Website hosting and technical support providers

These partners receive only the information required to perform their services.

Nortrivexq does not sell, rent, or trade customers’ personal information.

5. Information Storage

We keep personal information only for the period needed to:

Complete transactions
Provide customer support
Manage orders and service requests
Maintain necessary business records

When information is no longer required, it will be securely removed or processed in a way that prevents unnecessary identification.

6. Your Privacy Options

Depending on applicable privacy requirements, you may request to:

Review the personal information we hold about you
Update incorrect information
Request removal of certain information
Ask about how your information is used
Manage communication preferences

To submit a request, please contact us using the details below.

7. Protecting Your Information

Nortrivexq uses reasonable security practices designed to protect personal information from unauthorized access, loss, misuse, disclosure, or modification.

We regularly review our procedures and apply appropriate safeguards to help maintain data security.

8. Third-Party Services

Our website may include connections to external services that support payment, delivery, or other functions.

These third-party services have their own privacy practices, and we recommend reviewing their policies when using their services.

9. Changes to This Privacy Policy

We may update this Privacy Policy when necessary due to changes in our services, technology, or business operations.

Any updated version will be published on this page with the latest revision date.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Address: 125 Wilson Rd, Laceys Spring AL 35754, United States

E-mail: support@nortrivexq.com

Telephone：+1 (256) 665-7659

Opening hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (CTZ)